Hi Rich,
I logged out of the app, deleted it, downloaded it again, and logged back in. I then selected the Irish course which again gives me the short introduction, after which there is no more audio and it just sticks in a loop of two error messages, alternating ‘Error fetching course’ and ‘Error generating audio’. On the plus side, it no longer goes into the Spanish course!
Nigel
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Yep, there is a single problem here - which is the failure to load the Irish - the rest secondary. Just working on that.
Rich 
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The Irish audio should now be playing…
Rich
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All good now, thanks.
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Is it just me or does the app not sync with your previous progress? I very strangely get the purple belt assigned to me, but get prompts from the very beginning? (Log out & back in didn’t solve the issue)
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It’s not just you. I tried the French and the North Welsh course and I have to start right from the beginning every day. And the tap crashes very often.
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We are investigating a problem in this area - hopefully we will resolve it tomorrow.
Sorry about that.
Rich
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Hi @brigitte
I have just checked on both the App Store and the Play Store monitor rate of crashes and both say zero, so what you say is very interesting.
Can you send me a screen shot or more information by PM if you prefer?
How is your spaced repetition in the new version by the way?
Rich
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Hi Martin - no, there isn’t new content beyond Level 3 yet - once the dust has settled, we’ll be looking in that direction, probably early next year, plus a new approach to listening work which will be helpful for your level
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Yes. UK.
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HI Rich,
I’m sorry for the misunderstanding. In my last post from yesterday I was referring to the web version. There I had to start right from the beginning every time I loged in and the tab crashed at least three times in one everning.
I downloaded the new app version for French (Android) on Wednesday and so far everything works fine. The only thing I noticed is that text and voices are sometimes.not synchron.
But I really enjoy the new French course.
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Aha! I had this problem early in the testing, with new tabs crashing when I tried to open them. Is that what happens? Do you get a sad little face on the new tab?
The Tech Team fixed it so that it was no longer happening to me, so it’s useful for them to know if you’re having the same experience.
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Apologies if I’m too pushy, but is there any news on this front? Would love to start using the app (but can’t really be bothered to start all over again - especially without the dragon speed setting 
)
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Yes, there is news. There are about a dozen items in the Welsh courses that the old Web App rather mysteriously did not mark as complete.
The items are scattered through the course but with quite a few near the beginning.
When we have looked, the new App has everyone’s progress but it is diligently doing its ‘completer finisher’ thing to get ticks in those boxes…and once they are done, will carry on.
So whilst it feels like the progress has gone, it actually hasn’t - it is all there.
Rich
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The French course seems to have disappeared from the Web App?
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And the phone App
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I see others are having similar hiccups so I’m just chiming in to log mine in case the info is helpful. I updated the iPhone app & logged out/logged back in. French course isn’t showing at all. Irish course was getting the “course not loading” error message & now (after I logged out/back in) it’s playing Spanish.
Welsh-South and Spanish seem to be working properly.
I appreciate the hard work I know is going on behind the scenes and am quite excited to start French once it’s up and running! Thanks for these lovely, lovely courses.
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I’ve just had a quick check and even without logging in, I can see French (Beta) in both the Web app and the Android mobile app.
Can you see them now @daiwilliams ?
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I had this problem earlier today when I think my internet connection must have been a bit slow and it didn’t download the Irish course straight away. I tried again half an hour later and it came through fine.
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It should all be back now.
Rich
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