Hi, so I got the payment confirmation email today, but I’ve stopped having access to premium content… When I look at the subscription page it doesn’t say I have an active subscription and same thing with the app, it doesn’t show anything other than Level 1, Course 1 and the weekly practices.
I’m pretty sure I messed something up 10 days ago when I cancelled and reactivated my subscription. I cancelled it on the website, got the “Subscription Canceled” email and later followed a link from that email to go to Account Details to reactivate it. I didn’t get an email, but I think I got some message on the page thanking me and saying that it was confirmed.
Can anyone help?
(I wasn’t sure where to ask, I hope this is fine…)
Yup, this is a good place to ask - sorry for the hiccups! Tatjana is right that this is one for Ifan - I’ll drop him a line to draw his attention to it…
Hiya @Novem - I’ve sorted this out for you now. Everything is fine on the payment side, our site just needed some gentle persuasion to start recognising that fact again Enjoy!
My bank replaced my card earlier this month (without asking me). They let all my other subscriptions know the new card details; but judging from the fact that my SSi subscription has lapsed, they don’t seem to have told you guys.
thank you! 