I’m on the AutoMagic trial and this morning my password was no longer accepted.
I have tried a password reset several times, and I think there’s an issue: I get a web dialog that says “Something went wrong” and I get a confirmation email that says “Your SaySomethingin AutoMagic password has been successfully reset”. However, the ‘reset’ password is still not working.
Thank you very much indeed for letting us know about this, Chris - I’m passing it on to Rich, our CTO - it may be connected to changes being made for the new app launch, but we’ll get eyes on it asap
Thanks for your letting us know - we have had a system upgrade over the weekend in preparation for the new Apps. This seems to have gone very well, in general, however…this one seems likely to be related. We are looking into this - and will get back to you on it as soon as we can.
I’m getting the “Something went wrong” page for both Welsh and Spanish as soon as I click on “Automagic” on both mobile and desktop browsers - I haven’t cleared the cache etc on the Android one, but the desktop one is using Edge on a Windows machine that I’ve never previously used for SSi, so hopefully shouldn’t have anything cached. (Although it’s a work machine, so my profile does travel with me from desk to desk…)
Thanks for the feedback @RichardBuck. Yes this seems to be part of the issue that has occurred for a few people with the upgrade. We hope to have it ironed out soon.
Hi @chris-peckham and anyone else who was having this issue - it should be fixed now. Thanks very much for pointing it out - it was indeed a corner case related to our big server/database change this morning, that only affected a few certain users with specific account configurations, so it didn’t show up in my original testing. But should be sorted now anyway!
OK, cool - I just thought I’d try it in response to your “should be fixed now” & let you know in case it was anything you weren’t already on top of
ETA: all looking good!
