Job Vacancies - North Wales Fire & Rescue Service


  • Information Technology Department, Conwy
  • 37 hours per week, temporary 12 month FTC
  • NWFRS Grade 06 £27,105 to £30,099 per annum (Pay is inclusive of 8.5% pay allowance for providing out of hours cover)

We are looking to appoint an ICT Support Officer to provide efficient ICT support and maintenance of the IT, communications and multimedia services for all users.

Working within the busy ICT department, the successful candidates will be responsible for installing, removing and replacing software and hardware across all our buildings and vehicles, as well as offering technical advice, guidance and training to users.

Working as part of the team, the ICT Support Officers will also assist the wider ICT team with the implementation of new initiatives relating to IT and communications.

The successful candidates will be self-motivated and organised, with the ability to manage
conflicting priorities to successful conclusion. Problem solving and strong communication skills, both written and verbally, is essential to provide effective and successful technical resolution to the user.

The department is normally located at our office in Conwy, but staff are currently working remotely/from home due to the Covid-19 pandemic, with the ability to continue agile working in the future.

The successful applicants will also provide out of hours ICT on-call cover on a rota basis.

Shortlisted applicants will need to demonstrate (with evidence) the following skills, as outlined in the
job description and Person Specification:

  • Educated to HNC level or equivalent in an ICT related subject.
  • Experience of working within an ICT environment.
  • Good working knowledge of current and older Microsoft server based systems, operating systems and applications.
  • Ability to work confidentially and with integrity.
  • Ability to meet deadlines and work with speed, under pressure.
  • Excellent communication skills.
  • A pro-active and self-motivated approach with the ability to work as part of a team and on their own initiative.
  • Hold a full UK Driving licence.
  • Be able to hold a simple conversation at Welsh Level 2 – if not already demonstrated on application, this is to be achieved within a 12 month probation period, with support provided as appropriate.

Appointment subject to National Police Vetting for disclosure checks and satisfactory references.

Further information about the role, including job description and application pack, is available on
the North Wales Fire & Rescue website or by emailing:

Closing date for receipt of application forms is 12.00 noon, 14.05.2021.
The closing date will be strictly adhered to and no exceptions will apply.



  • Working an average of 42 hours per week on a shift basis
  • Control Room, Joint Communications Centre, St Asaph
  • Salary £22,641 - £30,179 per annum

We are looking to recruit 2 x Firefighter Control staff to join our team on a permanent basis (subject to 12 month probationary period).

Fire and Rescue Control staff are the first point of contact when an emergency is reported, playing a vital role in bringing incidents to a successful conclusion through the use of specialised call handling techniques.

Open day and night, the control room operates on a shift based system providing cover 24 hours a
day, 7 days a week.

Remaining calm under pressure, the Firefighter Control receives, extracts and accurately records information from callers relating to requests for emergency and non-emergency assistance. The appropriate resources will then be mobilised to meet the needs of the event in accordance with laid down policies and procedures.

You must be able to think fast, have good bilingual communication skills and relay both written and
spoken instructions accurately in both English and Welsh.

Applicants will need to demonstrate (with evidence) the skills, as outlined in the job description and
Person Specification including:

  • Evidence of data retrieval and keyboard typing skills equivalent to 35wpm, with 80% accuracy
  • Good standard of education – 5 GCSE’s or equivalent (to include Adult literacy and numeracy level 2)
  • Ability to communicate effectively, using an appropriate style particularly when working under pressure or dealing with people who may be distressed or anxious
  • Ability to understand, recall, apply and adopt relevant information in an organised, safe and systematic way
  • Ability to make effective and timely decisions under pressure, maintaining a confident and resilient attitude in highly challenging situations
  • Experience of a customer focused approach
  • Aptitude to work and develop as a team member in a structured environment, to achieve continuous personal and team performance
  • Must be able to work unsociable hours, with flexibility regarding shift pattern and shift changes
  • Must pass the Control Selection Test as part of the recruitment process
  • Successful clearance of NPPV Level 3 vetting process
  • Level 4 Welsh: speaking and listening - the ability to speak welsh and respond to emergency 999 calls confidently in Welsh is essential for this post.

Closing date for receipt of application forms is 09:00, 05.05.2021 - The closing date will be strictly adhered to and no exceptions will apply.

The selection process consists of a number of assessments (including typing, Language skills and
basic skills) which must be successfully completed prior to interview.

Further details and application forms are available from the North Wales Fire & Rescue Service
website or by e-mailing

Thank you for sharing information regarding these job vacancies within the North Wales Fire and Rescue Service, Jamie! I’ve just seperated the job descriptions for you so that they’re easier to read. :wink: