Can’t use app because of error message

Welsh General / Questions
1

Bore da,
Wondering if anyone can help me with an issue with the SsiW app. I was using the app just fine until about 2 days ago, and now this message appears when I open it. I have deleted the app and reinstalled it, and restarted my phone, but nothing is working. Would be very grateful of some help as I want to get on with my Welsh learning!

Diolch :slight_smile:
Ps if you can’t see the error message, it says ‘unable to obtain top-level course catalog. JSON could not be serialised because of error: the data couldn’t be read because it isn’t in the correct format’. This message comes up when I click on ‘lessons’ but I can’t load any pages on the app.
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2

I cannot see the screenshot, but it sounds like an iOS app issue, and one for @lewie to fix when he is online (US timezone)

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3

…I am getting it now and I’m using the beta…

Rich :slight_smile:

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4

So sorry for the problems guys! We’ll endeavour to do all we can to sort it our asap. Going to tag Ifan @Kinetic here as well.

In the meantime, thanks for your patience! :slight_smile:

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5

Hi all,

Sorry about this - it was a symptom of a larger networking problem that I’ve been struggling to track down for ages today and last night! I think I’ve got it sorted now though; give it another try and hopefully all should be well.

2 Likes
6

:+1: back up and :running_man:

Rich :slight_smile:

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