App issues - any advice?

I’ve been using the Say something version of the app (North Wales) not the auto magic one and I’m having a few technical difficulties recently.

The sync between English, Welsh, text and timer is going a bit off quite a lot, especially if I press skip or revisit.

Start up times have suddenly got really long. Sometimes I start up and it has decided I want to begin a new language.

Sometimes it doesn’t give me even enough time to answer (I enjoy the challenge, but come on, that’s a bit too tough!

It’s a great product and taken me a long way with Welsh but I am getting disheartened by these issues. I usually listen and respond in the car on my commute so I can’t be faffing around trying to reset it when it goes wrong.

Any ideas? I’m loathe to go back to the auto magic app as I have made so much progress on this one and don’t want to start again.

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Hi @kieran-13

We have been looking at issues where the performance of the App degrades (disproportionately) as the progress record size increases.

This results in a general sluggishness which slows everything that is going on/ or is meant to be going on…with secondary effects.

We have pinned it down to a particular action in a particular piece of software we are using to record the users actions (with a view to it being restored ‘next time’).

The good news is that with a small change to settings there appears to be a big improvement. We have tested it on a few accounts which have had problems, with good results.

All being well, we will release an update to the stores soon, with only this change in it.

Rich :slightly_smiling_face:

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Hi @rich do you know why the old course wouldn’t be showing in my resources in the new app?

This list looks suspiciously short – my app shows a list spanning several screens. Are you properly logged in under an account with an active subscription? (From the page on the screen go back a page and click on “My Subscription”)

Yeah it says i have a subscription. Its very odd

@Hendrik @rich just reinstalled the app and its now working…phew

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Hi rich, do you know if there is any update yet as to when this change will roll out?

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Hi @kieran-13

Sorry, I didn’t notice this question - apologies. The smaller change was done about a fortnight ago and is available now - the bigger change is also done and is being tested right now/ this week.

The plan would be to be to submit to the stores for approval at the back end of this week - which usually takes 48 hrs. We would try to avoid releasing things over the weekend.anyway, so it is most likely to be released next Monday, all being well.

Rich :slightly_smiling_face: