@Deborah-SSi is generally the most knowledgeable person about these sorts of things in the current app, but she’s long haul travelling at the moment, so it may be a while before she notices this - do let us know if the skip button helps at all 
Thanks Aran. Pressing the forward button did the trick. Diolch.
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Good that worked @morgan1009 - let us know if it happens to play up again.
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Afternoon all. Hope everyone is having a good Saturday. I’m having a few issues with the new app. I wanted to see if I could skip straight to black belt which I could and it’s actually on infinite play now but I decided to go back and redo from purple belt onwards. It initially lets me but often pops up telling me I need to subscribe (I already have subscribed to new one and when I click on subscribe it then tells me I have already subscribed) and then skips me forward onto infinite play again. I tried the reset multiple times but that doesn’t seem to be working. Could someone reset my account on your end please? Overall though I really like the new setup and obviously these are just understandable glitches with a new setup. Thanks guys.
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I’ve let Tom know about this, he’ll be able to figure out what’s happening
Tom’s working on a fix for this at the moment
Thanks so much. Hopefully he’s not on a Saturday night though. No rush at all. Enjoy your evening. 
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Hi Morgan1009 - nothing wrong with your account, it’s all in good shape on the server. There was a timing race between the app checking for a subscription and loading the content.
Should be all good now! If you just reload the app and update to the latest version.
Let me know if it’s still not working.
Cheers
Tom
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Thanks for looking at this Tom. On my iPad it’s perfect. I’ve logged in and it’s showing I’m starting right at the beginning which is what I want. When I login through my phone, which I mostly use, it’s still saying I’ve completed everything up to brown belt. Maybe there’s a lag. I’ve tried clearing all cache through the app button. Maybe it’ll sort itself by the morning. I’m doing it through safari and I read that Apple devices have caused you a few headaches so could be that. Anyway thanks for looking. Especially on a Saturday night.
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Great stuff - I suspect that the PWA on the phone is maybe caching something there that we don’t want.
Let me get back to you. You can always delete the app then re-install it from
which should also work - the local cache goes completely when you re-install
anyway, I’ll have a look at your telemetry and see if I can work out what the difference between phone and iPad is
(and it’s OK, I’m just doing it while I’m watching the football - hydration breaks, half-time etc.
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Both seem to be in sync now Tom. I deleted it completely from my phone and reinstalled and all good now. Just checking it’s not an app to download from the App Store is it? I’m adding it to my Home Screen from the web page. Is that right?
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yes, that’s it! Just Save to Home Screen. Great that it’s working and thanks for finding all these bugs. Very helpful indeed!!!
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I uninstalled the app from my phone and logged in again on the browser and it’s reset my progress on Ukrainian!
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Eek, that sounds like a hiccup - thanks for letting us know - I’ll tell @thomas-cassidy
we CAN do that because we keep the telemetry so we know everything you’ve done - let me find it for you now
what’s your email that you used to in your account - on the new app
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there’s a fix in the app for this now in Settings > Troubleshooting > Recover a lost position
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